1.What if I have trouble logging in?

• The first step to gaining access to the portal is to reset your password. Once at the login page
• please click [Forgot Password] and follow the prompts.  You must use the email address from
• which you received this notification from Open Society Foundations as your login.
• For detailed instructions, refer to our step-by-step guide on Accessing the Portal.

If you are experiencing issues and need further assistance with logging into our portal, please email our team at [email protected] and they will be happy to assist.

2.Can multiple users from my organization access the portal?

Yes, multiple users from your organization can access the portal. Each user must have their own unique login credentials. To add additional team members, simply click on [Create Account] within the portal and follow the prompts.  You can also refer to our step-by-step guide on Accessing the Portal.

Please note: Creating new accounts for organizations existing in our database may take up to 48 hours as our team needs to verify and confirm access. Thank you for your patience!

3. I am connected to more than one organization. Can I use the same email/log into access?

No, our system only allows one login to be linked to a single organization. You will need to select which org will be your primary organization, where you will have access to organizational related information such as banking details.   If you need access to multiple organizations, you will need to use a different email account for each organization.  If you previously used the same email to access multiple organizations, you will now be required to create a new login using a different email for the other organization you want to access .For assistance in creating a new account, click[here].

If you have questions about this policy or need further assistance, please contact our team at

[email protected]. We’re happy to help!

4. Is the Portal available in multiple languages?

At this time, the new Grants Portal is only available in English. However, we are actively working on updates to include support for additional languages, which we plan to release later this year.

If you require assistance with English translations, please reach out to your current Open Society program team member for support.

1. Do I need to submit my report on January 13^th?

No, your reports are due on the dates agreed upon and listed in the Portal as well as in your Grant Letter. Please refer to these resources for the specific deadlines associated with your grant.

2.   Will I be notified of upcoming report deadlines?

Yes, you will receive automatic notification of report due dates.  Our system will send reminders 30 and 15 days prior to the due date.  You will also receive notification that your reports are past due. If you need to update your reporting contacts, reach out to your program officer or email us at [email protected].

3. How do I submit my grant report?

When you receive a notification that your grant reports (both narrative and financial) are due, follow these steps:

1. Log in to the portal.
2. Navigate to your active grants and click on the hyperlink to open the grant details.
3. Scroll to the Reports Table.
   You will see a report record for both the Narrative and Financial reports with the same due date.
4. Open each report record and complete the forms as prompted.

Please note: Since your application was submitted using our previous system, you may not see your prior responses in the portal. Simply follow the prompts to provide your updated responses.

For additional guidance, refer to our step-by-step resource on Grant Report Submissions by clicking [here].

4.  What file formats are accepted for uploading documents?

There are no limits to document file types for uploads (i.e., PDF, DOC, JPG,).  However, we do not support video uploads due to their file size.

How do I confrm my bank account for upcoming payments?
Fifteen days before your scheduled payment date, you will receive a notification prompting you to confirm your bank account information to ensure accurate payment delivery. Once you receive
the notice:

• Log in to the portal.
• Navigate to the Payments table.
• Locate the payment and select the option to confirm banking details for that specific payment.

Please note that the option to confirm your bank account will only be available for payments scheduled within 15 days of their due date.  For more assistance, refer to our step-by-step resource on Bank Account Confirmation by clicking [here].